Telephone Services: Fees and Charges

Department for Business, Energy and Industrial Strategy written question – answered on 19th July 2017.

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Photo of Jo Swinson Jo Swinson Deputy Leader, Liberal Democrats

To ask the Secretary of State for Business, Energy and Industrial Strategy, what progress he has made on the planned review of the implementation of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations with regard to the provision of basic rate customer helplines.

Photo of Margot James Margot James Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

Holding answer received on 17 July 2017

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), which came into force on 13 June 2014, requires the Secretary of State to review the regulations 5 years after they have come into force. These implemented the EU Consumer Rights Directive and the Department worked closely with OFCOM with regard to the characteristics of a basic rate number. The Department will review the Regulations, including the provision of basic rate customer helplines, by 13 June 2019.

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