Department for Work and Pensions written question – answered at on 17 July 2017.
To ask the Secretary of State for Work and Pensions, how claims for universal credit by people who are not able to use IT are made and managed in full digital service areas.
DWP recognise that some people will need help with on-line claims and activity. People without digital skills will be offered support in jobcentres to make and manage their claims on-line, and also to acquire or improve core digital skills. DWP has also rolled out the Universal Support initiative alongside the national roll out of Universal Credit, as part of which Local Authorities deliver both digital and budgeting support.
Where claimants have no capability to make or manage their claim on-line, telephone, and face to face support is available. Furthermore, as we continue to deliver the full Universal Credit service, with its expanded claimant base, we are continually reviewing and developing the current vulnerable claimant customer journey, including how vulnerable people are identified and how they are supported both internally and via referral to local services delivered in partnership activity.
Yes2 people think so
No1 person thinks not
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