Railways: Ombudsman

Department for Transport written question – answered on 14th July 2017.

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Photo of Catherine West Catherine West Labour, Hornsey and Wood Green

To ask the Secretary of State for Transport, what plans he has to establish a passenger ombudsman for rail ticketing and pricing.

Photo of Paul Maynard Paul Maynard Parliamentary Under-Secretary (Department for Transport)

I have been leading discussions with industry and consumer bodies about introducing a rail ombudsman that would improve the passenger voice in rail and provide independent binding resolution of complaints. Work on the detail of the scheme, which is being developed by a Task Force which includes the Rail Delivery Group, Transport Focus, London TravelWatch and the Office of Rail and Road, is progressing, and I anticipate being in a position to provide a further update on its work by the end of the summer.

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