Energy: Housing

Department for Business, Energy and Industrial Strategy written question – answered on 27th April 2017.

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Photo of Hywel Williams Hywel Williams Shadow PC Spokesperson (International Development), Shadow PC Spokesperson (Work and Pensions), Shadow PC Spokesperson (Culture, Media and Sport), Shadow PC Spokesperson (Defence), Shadow PC Spokesperson (Foreign and Commonwealth Office/Europe), Plaid Cymru Westminster Leader

To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment the Government has made of the accuracy of the data held by energy companies on the energy consumption patterns of households in the last 12 months.

Photo of Jesse Norman Jesse Norman Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

Under terms in the supply license, energy companies must take all reasonable steps to obtain a meter reading for each customer at least once a year.

Customers may submit their own meter readings to energy companies at any time to avoid an estimated bill. If a supplier considers a customer’s reading to be reasonably accurate they must take all reasonable steps to reflect the meter reading in the next bill or statement of account. If a meter reading provided by a customer is considered not to be reasonably accurate, the supplier will ask for another reading or arrange to read the meter themselves.

The installation of smart meters, which is scheduled to be completed by 2020, should enable suppliers to provide more accurate bills, based upon actual readings transmitted by each meter.

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