Universal Credit: ICT

Department for Work and Pensions written question – answered on 5th April 2017.

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Photo of Andrew Smith Andrew Smith Labour, Oxford East

To ask the Secretary of State for Work and Pensions, what records his Department keeps of when the universal credit IT system is not functioning.

Photo of Damian Hinds Damian Hinds The Minister of State, Department for Work and Pensions

The Department keeps records of all incidents where the UC IT system is not available for use, either by DWP staff or by customers where the services are delivered digitally. These records are held electronically in other systems specifically used to record and manage such incidents and provide information that allows the Department to track performance and continuously improve the quality of service it delivers.

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