To ask the Secretary of State for Work and Pensions, what steps he is taking to reduce the time taken under Access to Work for disabled people to receive the support packages they require; and if he will make a statement.
In 2014 Access to Work transformed its operational delivery, providing greater consistency and increased speed of customer service. Consequently, Access to Work delivery is now performing above its Key Performance Indicators, which are internal measures of performance. However, we are constantly considering ways to improve the customer journey and expedite the provision of support. For example:
As a highly personalised grant scheme, Access to Work is reliant on correct information being received from customers and employers within set timeframes in order to calculate awards or make payments timeously. It is important to note that Access to Work provides grants on receipt of invoices to pay for items or services that are commissioned by employers or disabled employees and which may therefore be delivered to timeframes over which Access to Work has no control.