Department for Transport written question – answered at on 23 March 2017.
To ask the Secretary of State for Transport, if he will make representations to Transport for London to require rail franchisees to respond in a timely manner to passenger requests.
My Department is responsible for letting and managing rail franchises and we engage in regular dialogue with our franchisees to ensure that they are acting in the passenger’s best interests.
Yes1 person thinks so
No10 people think not
Would you like to ask a question like this yourself? Use our Freedom of Information site.