Railways: Passengers

Department for Transport written question – answered at on 23 March 2017.

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Photo of Kwasi Kwarteng Kwasi Kwarteng Conservative, Spelthorne

To ask the Secretary of State for Transport, if he will make representations to Transport for London to require rail franchisees to respond in a timely manner to passenger requests.

Photo of Paul Maynard Paul Maynard Parliamentary Under-Secretary (Department for Transport)

My Department is responsible for letting and managing rail franchises and we engage in regular dialogue with our franchisees to ensure that they are acting in the passenger’s best interests.

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