Abellio Greater Anglia: Standards

Department for Transport written question – answered on 13th March 2017.

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Photo of Douglas Carswell Douglas Carswell UKIP, Clacton

To ask the Secretary of State for Transport, what steps he is taking to ensure that Abellio Greater Anglia meets its franchise commitments related to performance; and if he will make it his policy to use his enforcement powers as the franchising authority in the event that those commitments are not met.

Photo of Paul Maynard Paul Maynard Parliamentary Under-Secretary (Department for Transport)

The Department monitors each train operator’s overall performance and there are clear actions set out in the franchise agreement should performance drop below what is expected. This regular monitoring includes monthly meetings between my officials and their senior management where performance figures are scrutinised and challenged.

There are a range of enforcement mechanisms available to the Department in the event of non-compliance.

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