Train Operating Companies

Department for Transport written question – answered on 10th March 2017.

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Photo of Thomas Tugendhat Thomas Tugendhat Conservative, Tonbridge and Malling

To ask the Secretary of State for Transport, what steps his Department is taking to ensure companies are compliant with consumer law with particular regard to the Consumer Rights Act 2015.

Photo of Paul Maynard Paul Maynard Parliamentary Under-Secretary (Department for Transport)

It is the responsibility of individual transport businesses to ensure that they are compliant with their legal obligations.

In the rail sector, the Office of Rail and Road is a designated enforcer of consumer law and has been working with the Rail Delivery Group and individual train operators over the last year to raise their awareness of the Consumer Rights Act 2015 and their obligations under it.

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