The provision of quality accommodation to our Service personnel is of the utmost importance to the Department and is at the heart of the Armed Forces Covenant. Where Serving personnel are entitled to accommodation it should be of good quality, affordable and suitably located.
CarillionAmey delivers the maintenance services for Service family accommodation (SFA) and the majority of single living accommodation (SLA). Performance is monitored using key time and performance indicators against a number of maintenance categories. CarillionAmey has made notable progress in the past 18 months to improve performance to the required levels. It has been made clear to CarillionAmey that their improved performance must be sustained and improved further where possible. Ministry of Defence officials continue to meet with senior CarillionAmey officials at least once a fortnight to monitor performance. In addition, quarterly meetings take place with Top Level Budget holders, Families Federations and CarillionAmey to review progress and performance and agree how further improvements could be enacted. The Department will continue to penalise poor performance to the maximum extent we can in the contract by retaining payments.
Outside of these arrangements, Project SLAM (Single Living Accommodation Modernisation) undertook to build a number of modern SLA. The new SLAM accommodation is subject to a seven year maintenance period and maintenance is carried out by the SLAM provider in accordance with the contract.