ScotRail: Compensation

Department for Transport written question – answered on 6th March 2017.

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Photo of Andy McDonald Andy McDonald Shadow Secretary of State for Transport

To ask the Secretary of State for Transport, if the Government will provide a breakdown of compensation paid to passengers under the Consumer Rights Act 2015 by ScotRail.

Photo of Paul Maynard Paul Maynard Parliamentary Under-Secretary (Department for Transport)

The Government is not required to collect information on compensation paid by train operators to their customers under the Consumer Rights Act 2015, which came into force for all transport providers on 1 October 2016, and does not hold this information.

It is the responsibility of train operators to ensure that their customers are made aware of their rights to compensation or other redress in cases of service failure or disruption. Train operators’ existing compensation schemes provide the main means of redress for passengers.

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