To ask the Secretary of State for Work and Pensions, what steps his Department has taken to improve the personal independence payment assessment process to reduce the number of successful appeals against assessments.
In the period between April 2013 – September 2016, 1.9m PIP decisions were made. Of these, 3% were overturned on appeal.
Throughout the claim and any reconsideration process, the DWP encourages and guides claimants to provide evidence and information that would be useful for their Personal Independence Payment (PIP) assessment.
We are continuing to improve the PIP process. For example, there are plans to test a new version of the ‘How your disability affects you’ form with claimants to see whether this improves their experience of claiming PIP. In addition we are carrying out our own evaluation, commissioning an external research contractor to look at people’s experiences of claiming PIP at different stages of the claimant journey.
We will also shortly be introducing service user panels to take real-time feedback from claimants on their experiences of claiming PIP and consider areas for further improvement.