Social Security Benefits: Correspondence

Department for Work and Pensions written question – answered on 2nd March 2017.

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Photo of Frank Field Frank Field Chair, Work and Pensions Committee, Chair, Work and Pensions Committee

To ask the Secretary of State for Work and Pensions, whose responsibility it is to ensure that claimants receive letters from his Department and its agencies on forthcoming appointments or meetings upon which benefit receipt is conditional; and with whom such responsibility lies when such letters fail to be received by the claimant.

Photo of Damian Hinds Damian Hinds The Minister of State, Department for Work and Pensions

The DWP service is responsible for sending notifications regarding forthcoming appointments or meetings. In addition to sending letters, we do attempt to remind people of appointments where an alternative channel like SMS text is available to use. Royal Mail is responsible for delivering DWP letters to claimants and in circumstances where mail fails to reach the recipient, the DWP service is responsible for rectifying the issue once made aware, for example if a claimant has failed to inform us of a change of address.

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