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Department for Communities and Local Government: Telephone Services

Department for Communities and Local Government written question – answered on 1st March 2017.

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Photo of Justin Madders Justin Madders Shadow Minister (Health)

To ask the Secretary of State for Communities and Local Government, how much income has been accrued to his Department from premium rate telephone lines in each of the last five years for which figures are available.

Photo of Marcus Jones Marcus Jones Parliamentary Under-Secretary (Department for Communities and Local Government) (Local Government)

Since 2009 DCLG has utilised 0303 numbers for inbound calls. At no point since 2009 has DCLG utilised premium rate numbers.

Additionally each department is asked to provide a yearly report on any premium numbers in use (amongst other numbers). This is published here https://www.gov.uk/government/collections/customer-service-lines-reports.

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  • (Citation: HC Deb, 1 March 2017, cW)