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Southern: Compensation

Department for Transport written question – answered on 27th February 2017.

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Photo of Helen Hayes Helen Hayes Labour, Dulwich and West Norwood

To ask the Secretary of State for Transport, how much Southern Railway has (a) paid to passengers in compensation and (b) received in compensation from Network Rail since the start of that franchise.

Photo of Paul Maynard Paul Maynard Parliamentary Under-Secretary (Department for Transport)

a) The delay repay compensation figures for all Train Operating Companies covering the years 2009-10 to 2014-15 are published on the GOV.UK website at:

https://www.gov.uk/government/publications/train-operating-companies-passenger-charter-compensation-between-2009-to-2015. Figures for the 2015-16 financial year for all Train Operating Companies are expected to be published on the GOV.UK website later this year. Releasing all the figures at the same time will allow everyone to see them together which will provide a clear and consistent publication and help avoid misinterpretation and confusion. b) Under their track access agreement, compensation for unplanned disruption passes between Govia Thameslink Railway (GTR) and Network Rail based upon which party is responsible for each disruptive incident. The Department does not see the breakdown of the compensation paid by each party. The net figures covering the years 2011-12 to 2014-15, are published on Network Rail's website (‘Payments for disruption on the railway made under schedule 8’) at the following address:


Payments to train operators, made through the performance regime, are not designed to cover the refund claims which passengers make. They are instead designed to hold train operators financially neutral to the long-term revenue impact as a result of disruption.

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