We need your support to keep TheyWorkForYou running and make sure people across the UK can continue to hold their elected representatives to account.Donate to our crowdfunder
https://www.gov.uk/government/publications/train-operating-companies-passenger-charter-compensation-between-2009-to-2015. Figures for the 2015-16 financial year for all Train Operating Companies are expected to be published on the GOV.UK website later this year. Releasing all the figures at the same time will allow everyone to see them together which will provide a clear and consistent publication and help avoid misinterpretation and confusion. b) Under their track access agreement, compensation for unplanned disruption passes between Govia Thameslink Railway (GTR) and Network Rail based upon which party is responsible for each disruptive incident. The Department does not see the breakdown of the compensation paid by each party. The net figures covering the years 2011-12 to 2014-15, are published on Network Rail's website (‘Payments for disruption on the railway made under schedule 8’) at the following address:
Payments to train operators, made through the performance regime, are not designed to cover the refund claims which passengers make. They are instead designed to hold train operators financially neutral to the long-term revenue impact as a result of disruption.