Mobile Phones: Radio Frequencies

Department for Culture, Media and Sport written question – answered on 20th January 2017.

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Photo of Marion Fellows Marion Fellows SNP Whip

To ask the Secretary of State for Culture, Media and Sport, what estimate she has made of the number of people who have taken out a mobile telephone contract in an area in which signal availability has been inadequate.

Photo of Matthew Hancock Matthew Hancock Minister of State (Department for Culture, Media and Sport) (Digital Policy)

An estimate of this kind has not been made by the Department. However, for contracts taken out at distance people can cancel within the statutory 14 day cooling off period. For purchases made within a company’s shop many offer a 'check your coverage' cooling off period for the first two weeks after sign up and some offer extended periods to ensure coverage meets their needs.

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