Members: Correspondence

Department for Work and Pensions written question – answered on 12th January 2017.

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Photo of David Winnick David Winnick Labour, Walsall North

To ask the Secretary of State for Work and Pensions, whether in his meetings with the Benefits Director he has discussed the process of replies being sent to hon. Members.

Photo of Penny Mordaunt Penny Mordaunt The Minister of State, Department for Work and Pensions

The Secretary of State holds regular meetings with the Director General, Operations to discuss operational matters and performance. The process of replies being sent to hon. Members has not featured in discussions to date, primarily because the Department’s performance in respect of the timeliness of responses is broadly on track. For the calendar year 2016, 89% of responses to hon. Members were issued within 15 days, against a target of 90% in 15 days. The 90% target reflects the fact that some matters raised by hon. Members can be particularly complex and, in such cases, it is not always possible to respond within 15 days.

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