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Mobile Phones: Standards

Department for Culture, Media and Sport written question – answered on 29th November 2016.

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Photo of Grant Shapps Grant Shapps Conservative, Welwyn Hatfield

To ask the Secretary of State for Culture, Media and Sport, if she will make it her policy to enable Ofcom to fine mobile operators who do not provide the promised level of service.

Photo of Matthew Hancock Matthew Hancock Minister of State (Department for Culture, Media and Sport) (Digital Policy)

Ofcom has powers to set general conditions that it considers appropriate for protecting the interests of the end-users of public electronic communications services. Breaches of conditions are enforceable by Ofcom. The Digital Economy Bill makes explicit Ofcom’s power to require communications providers to adhere to defined automatic compensation regimes.

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