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In January of this year the Director of the Digital Service commissioned Deloitte to conduct an independent efficiency review of the Digital Service 10 months after its formation. The top level finding of the review was that: “Parliamentary Digital Service (PDS) is not failing in terms of efficiency for the budget it is allocated and systems it operates, however, it is failing to meet its potential.”
The review identified eight key themes to improve efficiency and effectiveness: benefits & outcomes, culture, governance, asset management, talent, infrastructure, contracts and strategy. The Digital Service has fully accepted that these are areas for improvement and senior Digital Service staff are taking ownership of these areas.