Energy

Department for Business, Energy and Industrial Strategy written question – answered at on 21 October 2016.

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Photo of Justin Tomlinson Justin Tomlinson Conservative, North Swindon

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make it his policy that consumers who wish to switch energy providers only have to make contact with the new provider.

Photo of Jesse Norman Jesse Norman Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

The process for switching supplier is set out in industry codes, in the formulation of which the Government has no role. The Energy Switching Guarantee was launched in June this year and can be reached via https://www.energyswitchguarantee.com/. This makes switching energy supplier easier for consumers and guarantees that it will be done within 21 days. The guarantee also ensures that the new supplier will handle the whole transfer process for the consumer.

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