Child Tax Credit: Appeals

HM Treasury written question – answered at on 15 September 2016.

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Photo of Gavin Robinson Gavin Robinson Shadow Spokesperson (Justice), Shadow DUP Spokesperson (Home Affairs), Shadow DUP Spokesperson (Human Rights)

To ask Mr Chancellor of the Exchequer, what steps he is taking to reduce any hardship associated with the target of 42 days to resolve appeals on child tax credit claims.

Photo of Jane Ellison Jane Ellison The Financial Secretary to the Treasury

HM Revenue and Customs (HMRC) has a 42-day target to resolve Mandatory Reconsiderations, where customers challenge their tax credits award calculation. The average time taken to work Mandatory Reconsiderations can vary depending upon the complexity of the request, individual circumstances and the level of supporting evidence provided.

When a customer requests a Mandatory Reconsideration HMRC suspends the recovery of any previous overpayment that is being collected from their current award, to minimise customer hardship during the reconsideration.

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