Jobcentre Plus: Training

Department for Work and Pensions written question – answered on 20th July 2016.

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Photo of Thangam Debbonaire Thangam Debbonaire Shadow Minister (Culture, Media and Sport)

To ask the Secretary of State for Work and Pensions, what training Job Centre Plus staff are required to undertake on the support that is available to people who have been granted refugee status.

Photo of Damian Hinds Damian Hinds The Minister of State, Department for Work and Pensions

Jobcentre Plus staff are trained to consider a person's circumstances and to tailor support according to individual need. All staff complete customer awareness training that covers a wide range of customer circumstances that includes asylum seekers and refugees.

Jobcentre Plus staff supplement national instructions with information on services and support available in their local area. This is accessed via the District Provision Tool which contains a wealth of information on the support available for vulnerable claimants including refugees. Staff are encouraged to access this regularly.

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