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Southeastern: Standards

Department for Transport written question – answered on 17th June 2016.

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Photo of Matthew Pennycook Matthew Pennycook Labour, Greenwich and Woolwich

To ask the Secretary of State for Transport, what steps he is taking to ensure that the Southeastern train operating company meets its Public Performance Measure targets.

Photo of Claire Perry Claire Perry Parliamentary Under-Secretary (Department for Transport)

I chair a monthly meeting with Network Rail, train operators in the South East, Transport Focus, and my department’s officials. This group monitors performance and passenger experience and it is absolutely committed to identifying improvements and ensuring rail passengers see the benefits of these improvements being delivered. I have made clear that Network Rail and Southeastern both need to get better when it comes to fixing faults and communicating with their passengers.

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