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Claims Management Services

Department for Culture, Media and Sport written question – answered on 7th June 2016.

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Photo of Lord Mendelsohn Lord Mendelsohn Shadow Spokesperson (Business, Innovation and Skills)

To ask Her Majesty’s Government what assessment they have made of the percentage of claims management companies that have faced some sort of intervention from the Information Commissioner’s Office.

Photo of Baroness Neville-Rolfe Baroness Neville-Rolfe The Parliamentary Under-Secretary of State for Culture, Media and Sport, The Parliamentary Under-Secretary of State for Business, Innovation and Skills

The Information Commissioner’s Office (ICO) works closely with the Claims Management Regulator (CMR) and they regularly share intelligence and information about issues of mutual concern involving claims management companies (CMCs).

There are a total of 1,752 authorised CMCs, of which 21 CMCs were placed under investigation by the ICO during 2015-2016, amounting to 1.2% of the total. Some of which resulted in formal enforcement action.

Further information can be found in the attached Claims Management Regulation Annual Report. Details of all the ICO's enforcement action are published on its website at:
CMR Annual Report 2015 (PDF Document, 3.23 MB)

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