Employment: Telephone Services

Department for Business, Innovation and Skills written question – answered on 25th May 2016.

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Photo of Tulip Siddiq Tulip Siddiq Labour, Hampstead and Kilburn

To ask the Secretary of State for Business, Innovation and Skills, with reference to the Answer of 31 March 2016 to Question 31997, on employment: telephone services, if he will provide that data for financial years (a) 2010-11, (b) 2011-12, (c) 2012-13 and (d) 2013-14.

Photo of Nicholas Boles Nicholas Boles The Minister for Universities and Science, Minister of State (Department for Business, Innovation and Skills) (Jointly with the Department for Education)

The table below shows the number of referrals (complaints) from the Pay and Work Rights Helpline (PWRH) to relevant enforcement authorities for the 2010/11 to 2013/14 financial years.

Table 1: Referrals from the PWRH to each enforcement agencies, 2010/11 to 2013/14

2010/11

2011/12

2012/13

2013/14

HMRC

2,080

2,440

2,610

3,690

EAS

490

530

600

630

HSE

200

250

210

250

DEFRA

280

210

200

150

GLA

60

70

50

50

*The Pay and Work Rights Helpline opened in May 2009

Notes

1. Numbers are rounded to the nearest 10.

2. Calls can be referred to more than one agency so the sum does not amount to the total number of calls referred for the period.

3. Calls referred to agencies include complaints, complex queries and calls where intelligence was passed to other agencies.

4. Figures include referrals via all PWRH communication channels, including telephone calls, post and online complaints.

5. These figures are based on final data submitted by BSS on closure at the end of March 2015. They may not reconcile with provisional data provided while the old helpline was operational.

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