Rural Payments Agency: Telephone Services

Department for Environment, Food and Rural Affairs written question – answered at on 4 May 2016.

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Photo of Sue Hayman Sue Hayman Opposition Whip (Commons)

To ask the Secretary of State for Environment, Food and Rural Affairs, what steps she is taking to improve the Rural Payments Agency call centre service.

Photo of George Eustice George Eustice The Minister of State, Department for Environment, Food and Rural Affairs

The Rural Payments Agency always receives a high volume of calls on a wide range of subjects and continues to review its resources in response to demand. A number of new measures have recently been introduced, including more automated options, to help route customers to the best solution for their enquiry. The agency’s helpline, based in Workington, played an important role in the Basic Payment Scheme 2015 application campaign.

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