Work Capability Assessment

Department for Work and Pensions written question – answered on 27th April 2016.

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Photo of Alan Brown Alan Brown Scottish National Party, Kilmarnock and Loudoun

To ask the Secretary of State for Work and Pensions, if he will review the language and terminology used in written communications to people attending personal independence payment or work capability assessments to ensure that those communications are readily understood by recipients.

Photo of Justin Tomlinson Justin Tomlinson Parliamentary Under-Secretary of State (Department for Work and Pensions) (Disabled People)

We are undertaking a full review of PIP and ESA communication products and messages. This work includes customer testing to ensure that the language and terminology used is clearly understood by recipients.

As part of our work to review claimant communications we are working with our Health Assessment Providers for PIP and ESA, to align the notifications sent to claimants invited to attend a face-to-face consultation with content produced by the Department.

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