The estimated annual cost to Highways England for monitoring the performance of its contract with Amey for services in Area 7 is £207,840.This equates to approximately 0.75% of the total value of the contract with Amey annually.
Highways England has a robust bespoke performance management in place for the Area 7 Amey contract in the form of a Collaborative Management Toolkit. It is designed to drive continuous improvement in Amey’s performance and ensure compliance with the contract using a combination of quantitative metrics and performance indicators. Reporting is on a monthly basis.
Highways England will manage and monitor Amey’s performance, with evidence from non-conformity reports, service quality reviews and Quality Management Points.
Every three years, a full Service Review will be carried out to appraise the suitability of the service being delivered. It will include but is not limited to measuring their performance against the Health, Safety and Environment criteria, the scope of service being delivered and the extent to which Amey has delivered and is committed to delivering continual improvement to ensure value for money.