Department for Work and Pensions written question – answered at on 29 March 2016.
To ask the Secretary of State for Work and Pensions, what the average duration has been of face-to-face consultations for personal independence payments in (a) Wales and (b) each postcode area in Wales in each of the last three financial years.
The average duration of Personal Independence Payment consultation times in (a) Wales and (b) by postcode area of Wales (in minutes) were:
Postcode | 2013/2014 | 2014/2015 | 2015/2016 |
56 | 54 | 51 | |
58 | 57 | 57 | |
76 | 67 | 66 | |
76 | 73 | 59 | |
67 | 60 | 57 | |
58 | 57 | 56 | |
59 | 59 | 53 | |
61 | 60 | 54 | |
73 | 66 | 59 | |
Wales (Total) | 60 | 58 | 54 |
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