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Department for Transport written question – answered on 15th March 2016.

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Photo of Lord Wills Lord Wills Labour

To ask Her Majesty’s Government what representations they have received in the last three years about the Go-Ahead Group and its operation of the Southeastern rail franchise in respect of (1) health and safety, (2) passenger satisfaction, and (3) responsiveness to customer complaints.

Photo of Lord Ahmad of Wimbledon Lord Ahmad of Wimbledon Parliamentary Under-Secretary (Department for Transport), Parliamentary Under-Secretary

With regard to health and safety, there has been some 20 representations from Honourable Members from the other place received by the Department for Transport, and one representation from a Noble Lord. Two Noble Lords representations and regular communication with Transport Focus have been received with regard to Passenger satisfaction and some half dozen representations with regard to customer complaints. However, most customer complaints are resolved by Transport Focus and London TravelWatch as the official independent watchdogs for rail passengers.

In the same time period, there has been approximately 120 concerns raised directly by members of the public to the Department for Transport.

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