Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.

Donate to our crowdfunder

British Telecom: Broadband

Department for Culture, Media and Sport written question – answered on 4th March 2016.

Alert me about debates like this

Photo of James Davies James Davies Conservative, Vale of Clwyd

To ask the Secretary of State for Culture, Media and Sport, if he will take steps to encourage BT to improve (a) the information it provides online about broadband roll-out, (b) the accuracy of its communications to residents about when cabinets will come on stream and (c) information about support residents can access in the event of delays in roll-out.

Photo of Ed Vaizey Ed Vaizey Minister of State for Culture and the Digital Economy (Jointly with Department for Business, Innovation and Skills), Minister of State for Culture and the Digital Economy (Jointly with Department for Culture Media and Sport)

On 25 February Ofcom published their initial conclusions for the Strategic Review of Digital Communications including a range of measures to improve the quality of service delivered by the whole of the telecoms industry, including Openreach, BT’s access network division.

Ofcom will work with industry to improve providers’ coordination and communication to benefit consumers, including detailed information about engineer visits for installation and fault repairs. Ofcom also plans to introduce tougher minimum standards of customer service for Openreach with rigorous enforcement and fines for underperformance. In addition, the regulator plans to publish annual performance data on all operators and will look to introduce automatic compensation for consumers and small businesses when service levels fall below minimum standards.

BT recently launched a new website providing more detailed and accurate information to the public on broadband service in any given area - http://www.superfast-openreach.co.uk/where-and-when/

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.