Employment: Telephone Services

Department for Business, Innovation and Skills written question – answered on 26th February 2016.

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Photo of Tulip Siddiq Tulip Siddiq Labour, Hampstead and Kilburn

To ask the Secretary of State for Business, Innovation and Skills, how many calls the Pay and Work Rights helpline received in (a) 2009-10, (b) 2014-15 and (c) 2015-16; and how much funding that helpline received in each year between 2010-11 and 2013-14.

Photo of Nicholas Boles Nicholas Boles The Minister for Universities and Science, Minister of State (Department for Business, Innovation and Skills) (Jointly with the Department for Education)

Table 1: Total enquiries to the Pay and Work Rights Helpline, 2009/10 to 2014/15.

2009/10

2010/11

2011/12

2012/13

2013/14

2014/15

Total

66,300

50,500

47,500

41,300

42,900

41,500

Source: Pay and Workers Rights Helpline

Notes: 1. Reporting years are based on April to March, with the exception of 2009/10 as the Helpline opened in May 2009.

Since 1 April 2015, the Acas Helpline has, in addition to its usual services, been answering queries previously handled by the Pay and Work Rights Helpline (PWRH). Between April 2015 and January 2016, the latest period for which data is available, Acas have handled 768,849 calls on workplace relations and employment law. This figure is not directly comparable to the number of calls received by the PWRH in previous years as Acas handle a much wider range of enquiries on employment matters. It is not possible to specifically identify the number of calls received by Acas that would previously have been handled by the PWRH.

The allocated funding for the PWRH was as follows:

2010/11

2011/12

2012/13

2013/14

Total

£588,185

£588,185

£655,760

£802,500.

Notes: 2. Reporting years are based on April to March with the exception of 2010/11 and 2011/12 which are based on 11 May to 10 May.

All figures are ex-VAT.

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