British Telecom

Department for Culture, Media and Sport written question – answered on 26th February 2016.

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Photo of Alan Duncan Alan Duncan Conservative, Rutland and Melton

To ask the Secretary of State for Culture, Media and Sport, what obligations Openreach and BT have under contracts with the Government to provide prior warning to residents of planned maintenance or improvement work to junction boxes and other infrastructure that involves the temporary disconnection of services.

Photo of Ed Vaizey Ed Vaizey Minister of State for Culture and the Digital Economy (Jointly with Department for Business, Innovation and Skills), Minister of State for Culture and the Digital Economy (Jointly with Department for Culture Media and Sport)

The same regulatory and communication code conditions apply to Openreach in BDUK contracted areas as would apply to their commercial deployment areas.

The contracts between BT and government relating to broadband are for the provision of the design and build of infrastructure. Once this infrastructure is in place, it forms part of BT’s network and maintenance and improvement works will be carried out by Openreach in the same way as on the rest of the network. Although there is no obligation to inform residents of any planned upgrades or essential maintenance, these activities are scheduled to be carried out when usage is at its lowest, in order to minimise disruption.

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