Revenue and Customs: Correspondence

HM Treasury written question – answered on 15th February 2016.

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Photo of Corri Wilson Corri Wilson Scottish National Party, Ayr, Carrick and Cumnock

To ask Mr Chancellor of the Exchequer, whether HM Revenue and Customs (HMRC) has target times for responding to written correspondence from members of the public; and what change there has been in the volume of written correspondence to HMRC from the public seeking information or assistance over the last three years.

Photo of David Gauke David Gauke The Financial Secretary to the Treasury

HM Revenue and Customs’ (HMRC) targets for responding to written correspondence received via post are to reply to 80% within 15 working days and 95% within 40 working days.

The volume of written correspondence received by HMRC has decreased over the past three years, and is currently at around one million items per month. HMRC regularly publishes general performance reports on Gov.uk.

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