Revenue and Customs: Correspondence

HM Treasury written question – answered on 12th February 2016.

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Photo of Corri Wilson Corri Wilson Scottish National Party, Ayr, Carrick and Cumnock

To ask Mr Chancellor of the Exchequer, what plans his Department has to improve HM Revenue and Customs' response times to written correspondence from members of the public.

Photo of David Gauke David Gauke The Financial Secretary to the Treasury

HM Revenue and Customs (HMRC) has taken major steps to improve their customer service, including recruiting 3,000 new staff into customer service roles and undertaking their biggest-ever training programme to enable them to build customer support teams that can move across a wide range of work according to customer demand. HMRC have also introduced digital mail scanning to help manage the more than 1million items of post they receive every month.

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