Social Security Benefits: Telephone Services

Department for Work and Pensions written question – answered at on 4 February 2016.

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Photo of Stephen Timms Stephen Timms Labour, East Ham

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 28 January 2016 to Question 23991, whether calls to make a claim for benefit are free for all (a) pay-as-you-go mobile telephones, (b) monthly contract mobile telephones and (c) landline telephones.

Photo of Justin Tomlinson Justin Tomlinson Parliamentary Under-Secretary of State (Department for Work and Pensions) (Disabled People)

All benefit new claims lines have 0800 numbers and are therefore free whether claimants call from mobile phones or landlines, with the exception of Universal Credit which has an 0345 number as the expectation is that claims are made online.

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