Driving Tests: Complaints

Department for Transport written question – answered on 12th January 2016.

Alert me about debates like this

Photo of Tulip Siddiq Tulip Siddiq Labour, Hampstead and Kilburn

To ask the Secretary of State for Transport, how many complaints about practical driving tests heard by the Driver and Vehicle Standards Agency (a) were made by (i) men and (ii) women and (b) were found (i) in favour of and (ii) against the complainant; and how many such complaints were subsequently taken to the Independent Complaints Assessor in each year since 2009-10.

Photo of Andrew Jones Andrew Jones Parliamentary Under-Secretary (Department for Transport)

The Driver and Vehicle Standards Agency (DVSA) does not record information about the sex of any complainant. Nor does it retain information about complaints made before 2011-12 about practical driving tests or cases referred to the ICA. Information it does hold is as follows:

2011-12 1,080 complaints received – 42 upheld, 938 not upheld, 100 no outcome recorded

2012-13 1,108 complaints received – 40 upheld, 1002 not upheld, 66 no outcome recorded

2013-14 1,260 complaints received – 37 upheld, 1013 not upheld, 210 no outcome recorded

2014-15 1,401 complaints received – 27 upheld, 1158 not upheld, 216 no outcome recorded

2015- 16 1,351 complaints received – 37 upheld, 1174 not upheld, 140 no outcome recorded

Complaints referred to the ICA

2011-12 - 3 cases

2012-13 - 9 cases

2013-14 - 10 cases

2015-16 - 4 cases

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.