Together with Abellio Greater Anglia (AGA) and Network Rail, the Department is very disappointed with the train service that has been provided to passengers on a number of rural routes in Anglia this autumn. In particular, the level of cancellations on branch lines operated by diesel trains has been unacceptable.
Network Rail and AGA have secured the services of John Curley, a respected railway industry professional, to hold an independent review of the factors and circumstances that conspired to affect services so badly. We expect this review to identify the root cause of failures and highlight lessons that need to be learned for the future. We expect corrective action to be taken wherever practicable to avoid recurrence in the future.
I can confirm that the results of the review will be made available to the winning bidder of the current East Anglia franchise competition.