HM Revenue and Customs (HMRC) announced the planned locations of its future Regional Centres based on a number of key principles. In addition to cost, HMRC has taken account of the quality of local transport links, the local labour market and future workforce supply, and the need to retain the staff and skills they need to continue their transformation. These changes will reduce HMRC’s estates costs by around £100 million a year by 2025. HMRC intends to have extensive discussions with all our staff to keep them fully informed of their options as the programme continues.
HMRC views Liverpool as a key site for customer service activity. The Department will be making a long term investment in the City and is planning to open a Regional Centre there from 2018/19 employing between 2,800 and 3,100 employees.