UK Visas and Immigration: Email

Home Office written question – answered on 2nd December 2015.

Alert me about debates like this

Photo of Julian Lewis Julian Lewis Chair, Defence Committee, Chair, Defence Committee

To ask the Secretary of State for the Home Department, if she will make it her policy for the free email service offered by the International Enquiry Service automatically to acknowledge safe receipt of messages sent to it by enquirers.

Photo of James Brokenshire James Brokenshire Minister of State (Home Office) (Security and Immigration)

Holding answer received on 01 December 2015

The International Enquiry Service currently handles approximately 12,000 emails a week and continues to answer all emails within the published service standards. All email enquiries receive an auto response which states “Your email has been submitted - We have received your email. You will receive a response within one working day.”

Does this answer the above question?

Yes0 people think so

No2 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.