UK Visas and Immigration: Telephone Services

Home Office written question – answered on 2nd December 2015.

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Photo of Julian Lewis Julian Lewis Chair, Defence Committee, Chair, Defence Committee

To ask the Secretary of State for the Home Department, for what reason callers to the International Enquiry Service of UK Visas and Immigration are charged £1.37 per minute.

Photo of James Brokenshire James Brokenshire Minister of State (Home Office) (Security and Immigration)

Holding answer received on 01 December 2015

The Home Office sets fees at a level that ensures it has sufficient resources to control migration for the benefit of the UK.

Income from fees helps provide the resources necessary to operate the immigration system. The remainder is provided through general taxation. The Home Office aims to reduce the overall contribution of funding that comes from general taxation and increase the proportion of income generated from fees. We estimate that about 60 per cent of immigration system costs will be recovered through fees, a slight increase from last year. The remainder of the costs will be met by the UK taxpayer.

To ensure that the system is fair and equitable, the government believes it is right that those who use and benefit directly from the UK immigration system make an appropriate contribution towards meeting the costs, thereby reducing the cost to the UK taxpayer. Customers can access a range of information on our application processes for free through our pages on

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