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Revenue and Customs: Telephone Services

HM Treasury written question – answered on 2nd December 2015.

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Photo of Lord Oates Lord Oates Liberal Democrat

To ask Her Majesty’s Government what assessment they have made of the cost to (1) small businesses, and (2) personal taxpayers, of HMRC’s delays in answering telephone enquiries in terms of lost productivity.

Photo of Lord O'Neill of Gatley Lord O'Neill of Gatley The Commercial Secretary to the Treasury

HM Revenue and Customs has not made such an assessment.

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