HM Treasury written question – answered at on 2 December 2015.
To ask Her Majesty’s Government what assessment they have made of what is an acceptable average period for (1) small businesses, and (2) personal taxpayers, to wait for their calls to a government department to be answered.
HM Revenue and Customs has a target to handle 80 per cent of call attempts to their contact centre helplines. It also aims to answer calls within 5 minutes.
Yes0 people think so
No1 person thinks not
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