Revenue and Customs: Correspondence

HM Treasury written question – answered on 2nd December 2015.

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Photo of Lord Oates Lord Oates Liberal Democrat

To ask Her Majesty’s Government what is the average time it takes HMRC to respond to written communications from (1) small businesses, and (2) personal taxpayers.

Photo of Lord O'Neill of Gatley Lord O'Neill of Gatley The Commercial Secretary to the Treasury

HM Revenue and Customs (HMRC) does not collect data in such a way that the average waiting time for responses to written communications can be calculated. The performance is measured as a percentage of post cleared within 15 and 40 working days of receipt. HMRC has published the information on the performance results including post turnaround in the Annual Report and Accounts 2014-15.

HMRC’s data on response times for written communication cannot be easily analysed by customer group.

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