Tickets: Sales

Department for Business, Innovation and Skills written question – answered on 2nd December 2015.

Alert me about debates like this

Photo of Baroness Hayter of Kentish Town Baroness Hayter of Kentish Town Shadow Spokesperson (Business, Innovation and Skills), Shadow Spokesperson (Cabinet Office), Shadow Spokesperson (Equalities and Women's Issues)

To ask Her Majesty’s Government, further to the Written Answer by Baroness Neville-Rolfe on 2 November (HL2909) regarding breaches of the Consumer Rights Act 2015 by ticket resale websites, what action they are taking to highlight to the general public (1) the existence of, and (2) the functions of, the Citizens Advice consumer helpline.

Photo of Baroness Neville-Rolfe Baroness Neville-Rolfe The Parliamentary Under-Secretary of State for Culture, Media and Sport, The Parliamentary Under-Secretary of State for Business, Innovation and Skills

The Government advises consumers through to contact the Citizens Advice consumer helpline, which is funded by BIS, on any questions relating to consumer law, including ticket resales. The helpline advises consumers on their rights and remedies and will pass on complaints to Trading Standards where appropriate.

Awareness of the helpline is also raised through national consumer campaigns such as Scams Awareness Month and National Consumer Week which Government supports through the Consumer Protection Partnership. Citizens Advice produces leaflets and other materials informing consumers of their rights and how to look out for scams.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.