Home Office: Correspondence

Home Office written question – answered on 17th November 2015.

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Photo of Greg Mulholland Greg Mulholland Liberal Democrat Parliamentary Campaigns Chair

To ask the Secretary of State for the Home Department, what representations she has received on responding to correspondence from hon. Members by email rather than by letter.

Photo of James Brokenshire James Brokenshire Minister of State (Home Office) (Security and Immigration)

UK Visas and Immigration (UKVI) can confirm that it corresponds with hon. Members through informal channels such as email and telephone wherever possible as opposed to formal written correspondence.

A recent MP satisfaction survey conducted by UKVI revealed that over 87% of respondents prefer informal channels of communication such as email or telephone rather than a formal letter response. This effective channel shift has improved the level of service that the department has provided to MPs.

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