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Revenue and Customs: Performance Standards

HM Treasury written question – answered on 9th November 2015.

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Photo of David Gauke David Gauke The Financial Secretary to the Treasury

In the summer, HM Revenue and Customs (HMRC) recruited 3,000 additional staff into customer facing teams. The recruitment process included bringing people in on contracts to work in the evenings and at weekends, thus building capacity to handle calls outside of normal working hours.

HMRC have also implemented their biggest ever training programme, ensuring that customer support teams can move across a wide range of work according to customer demand.

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