The information requested is not held. However, between 1 April and 30 September 2015, the Veterans UK Helpline received a total of 79,636 calls, answered within an average of two minutes 17 seconds. A total of 18,638 emails and approximately 84,500 letters (all correspondence received via the Norcross Post Room - it is not possible to filter out Veteran UK queries, from claim forms and post for other areas of Defence Business Services), were received and acknowledged within five working days with a full response expected to be issued within 10 working days.
Over the same period the Veterans Welfare Service addressed 10,448 queries. A total of 27 per cent were resolved at first point of contact, with the remainder being immediately referred to Welfare Managers for follow up visits; arranged within 10 working days.