The commissioning of NHS 111 services is led by local clinical commissioning groups (CCGs). The safety and effectiveness of NHS 111 services are subject to constant review by commissioners, who monitor performance and investigate complaints and clinical incidents through existing clinical governance arrangements. In addition the services are subject to inspection by the Care Quality Commission.
NHS England advises that it has asked local CCGs to conduct a full investigation into recent serious allegations about the NHS 111 service in the East Midlands. This investigation is being coordinated by North Derbyshire CCG, and NHS England will continue to maintain oversight of progress. The investigation report is due at the beginning of December.