Utilities: Billing

Women and Equalities written question – answered on 28th October 2015.

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Photo of Vicky Foxcroft Vicky Foxcroft Opposition Whip (Commons)

To ask the Minister for Women and Equalities, what assessment her Department has made on accessibility of utilities bills for (a) people with disabilities and (b) elderly people.

Photo of Caroline Dinenage Caroline Dinenage Minister for Equalities (Department for Education), The Parliamentary Under-Secretary of State for Justice

The Equality Act 2010 protects service users from discrimination on a number of grounds, including disability and age. In the case of disability, it also requires providers of services to make reasonable adjustments for customers who require them. The government has recently published a memorandum to the Act, on post-legislative scrutiny. A link to the memorandum can be found here:


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